Trade terms

General information
Nordic Spirit ApS
Stubbæk Bygade 7
6200 Aabenraa
CVR no.: 36901357
Year of establishment: 2015

Email - salg@nordicspirit.dk
Phone: sales - +45 71723555
administration - +45 20491888

Payment
You can use the following payment options at Nordic Spirit:
Dankort, VisaDankort, MasterCard, Maestro, Visa, Electron JCB or Mobilepay.

There are no fees associated with the transaction when you use Danish issued payment cards.
It is not possible to pay by bank transfer, cash on delivery (giro card) or cheques.

Delivery time
If you order an item that we have in stock, it will be sent the next follwing day. The delivery time is between 1 and 4 working days. If you order several products in the same order, some of which are in stock and others are not, your package will only be sent when all the products can be sent together.

If you regret your purchase (right of withdrawal)
You have a 14-day right of cancellation when you shop with us. The cancellation period expires 14 days after the day you;
a) have received your item
b) takes physical possession of the last item in the case of an agreement for several different items ordered in one order and delivered individually
c) gets physical possession of the last lot, or the last part, in the case of an agreement for the delivery of a product consisting of several lots or parts
You must notify us within 14 days of receipt that you wish to cancel your purchase. The notification must be given by sending an email to salg@nordicspirit.dk. In your message, you must make us clearly aware that you wish to exercise your right of withdrawal. You cannot undo it by simply refusing to receive the item without clearly notifying us of this at the same time.
ODR: http://ec.europa.eu/odr
Return
You must send your order back to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. You must bear the direct costs in connection with returning the item. When returning the item, it must be in the original packaging and you are responsible for the item being properly packed. You bear the risk for the goods from the time of delivery of the goods.

The condition of the item when you send it back
You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words – you can try the product in the same way as if you tried it in a physical store. If the item has been tried on in addition to what is described above, we consider it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item's commercial value. In order to receive the full purchase amount back, you must therefore do the same as you can in a physical store. You may test the product, but not actually use it.

Refund of the purchase amount
If you regret your purchase, you will of course get the amount you paid us back. In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount. If you exercise your right of withdrawal, we will refund all payments received from you, including delivery costs (but not additional costs resulting from your own choice of a delivery method other than the cheapest form of standard delivery offered by us), without undue delay and in any event no later than 14 days from the date on which we received notification of your decision to withdraw from this agreement. We carry out such a refund with the same means of payment that you used for the original transaction. We can withhold the refund until we have received the item back, unless you have provided documentation that you have returned it before then.

If you regret the purchase, the item must be sent to:
Nordic Spirit ApS
Stubbæk Bygade 7
6200 Aabenraa
Remember - to attach a copy of the order confirmation.
If there is something wrong with the product (right of complaint)
The Purchase Act's defect rules may apply to goods purchases. When you shop at www.nordicspirit.dk, you have 24 months right of complaint. This means that you can either get the item repaired, exchanged, the money back or the price reduced, depending on the specific situation. It is a requirement that the complaint is justified and that the defect did not arise as a result of incorrect use of the product or other damage-causing behaviour.

How soon should I advertise?
You must advertise within a "reasonable time" after you have discovered the lack of the item. If you complain within two months after the defect is discovered, the complaint will always be timely. We will refund reasonable shipping costs. If the complaint is justified, we will of course refund your (reasonable) shipping costs.

When returning the item, please state the problem in as much detail as possible.
Remember that the item must always be sent back in proper packaging, and remember to get a receipt for sending so that we can refund your shipping costs.
Note! We do not receive packages sent by cash on delivery or similar.

Handling of personal data
In order for you to enter into an agreement with us, we need the following information:
Name
Address
Phone number
Email address

We register your personal data with the aim of being able to deliver the goods to you. The personal information is registered with Nordic Spirit and stored for five years, after which the information is deleted. The data controller is Nordic Spirit.

Information submitted to Nordic Spirit is in no way passed on or sold to third parties and we do not record any personally sensitive information.

As registered with Nordic Spirit, you always have the right to object to the registration. You also have the right to access what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be directed to Nordic Spirit via e-mail sale@nordicspirit.eu
We reserve the right to make errors in prices and texts.